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Purchasing policies and privacy

 CONFIDENTIALITY is committed to provide a Website that respects the visitor's privacy. This section summarizes policy and practices of Spherebrooke regarding the protection of personal information on its Websites. The Website does not automatically capture personal information about you, such as your name, phone number or email address. We will have access to this kind of information only if you give them to us, by sending us an email or registering in a secure portion of the Website.

All personal information created, held or collected by are protected according to the Privacy Act of the federal government.

Information regarding individual visitor is used by the staff of who need it to fulfill your requests or to ensure the security system. This information is disclosed to anyone outside of

If you have questions or comments regarding this policy or on how applies it, please contact us at 1-888-331-1161 or by email at

Privacy statement for account creation

The information requested on this form are needed to establish a secure and personalized user account with Your personal information, when collected, will be stored according to the Privacy Act. The Privacy Act requires that we protect you personal information and we gave you access for revision and correction.  


Spherebrooke inc. ("") operates the Website (the "Website"). The use of the Website is governed by the Terms of sale appearing below, which constitute a legal agreement between you and These conditions may be changed at any time by


By using the Website, you acknowledge having read and understood these conditions. I you do not want to be bound by these Terms of sale, you may not use the Website and order products through the Website.



1.1 Location of the Website operation – operates the Website from its offices located in Canada. does not make representation to the effect that some elements of the Website may be used in places other than Canada and it is forbidden to access the Website from territories where legislation deems the contents or use of the Website is illegla. Those who choose to use the Website do this on their own initiative and are responsible for complying with all applicable local laws. Any claim relating to the Website and its content, or arising from the use of the Website ir governed by the laws applicable in the territory of the province of Quebec. 

1.2 Restrictions on use - Unless otherwise specified indication in any section of the Website, no part of the Website may be copied, reproduced, distributed, published, translated downloaded, posted or transmitted in any whatsoever way, without the prior written permission of or owner of copyright. You are permitted to display some elements of the Website, but only for non-commercial purposes and as long as you do not modify these elements and that you keep all intellectual property notices they contain. .

1.3 Trademarks - The trademarks and logos used or displayed on the Website are trademarks registered or not by or third parties. Nothing in the Website shall be interpreted to allow, directly or indirectly, the use of a trademark displayed on the Website without the prior written permission of the owner of such a trademark.

1.4 Limitation of liability - The Website and its content are provided as is, without warranty, express or implied. Subject to any public legislation to the contrary, disclaims all responsibility and gives no warranty, including warranties of merchantability or convenience for a particular purpose. In addition, markes no representation regarding the use, validity, accuracy or reliability of the elements displayed on the Website or regarding the results from the use of such elements. Although does everything possible to ensure that the Website contains no error, disclaims any responsibility for any errors that may appear on the Website. Its related companies, its managers, employees, representatives or agents will, under no circumstances, be liable for any damages directly or indirectly held to the use of the Website, including inability ot use these elements.


Order acceptance - The reception by email of the order confirmation does not automatically mean that accepts this order and it is not a confirmation that agrees to sell anything. reserves the right, without prior notice, to refuse to do business with any customer and/or limit order quantity of any item of an order. It may be necessary for, at all times, to verify personal information or relating to credit cards before accepting any order.

2.1 Modes of payment

2.1.1 We accept the following credit cards: Visa. MasterCard

2.2 Price

2.2.1 The purchase price for each product you order is the one which appears on every specific product page on the Website.

2.2.2 Shipping and delivery costs, and applicable taxes are extra fees.

2.2.3 reserves the right to change at any time the price of products offered on the Website, without notice.

2.2.4 All prices are in Canadian Dollars (CAD).

2.3 Product returns

Products purchased on are not exchangeable or refundable.

All customers are strongly encouraged to contact to report problems. In its effort to provide an excellent after-sales service, at its discretion, will do what is required and possible to ensure that every customer is completely satisfied.

2.4 Product availability does not guarantee, in any case, the availability of products offered on the Website. If can not deliver on or another product you ordered due to stock shortage, will notify you by email. will, in no way, be responsible for any damage you may suffer due to a stock shortage.

2.5 Product delivery

2.5.1 will deliver products ordered by you to the address you supplied when you order.

2.5.2 Delivery will be made as soon as possible after acceptance of your order. The time and cost of delivery may vary according to destination of the shipment, the delivery method selected and the product availability. Delivery times are estimated from the time the products leave business place.

2.5.3 You become the owner of products you have ordered when they will be delivered by to the carrier. From that moment, you will be required to bear the risks and will not be liable for their loss or destruction.

2.5.5 For all products shipped outside Canada, you are responsible for all costs of clearance and other costs related to exporting outside of Canada.

2.5.6 Delivery of products is subject to the rules of delivery companies with which deals and to the rules of any other company with which may do business from time to time. If applicable, you are subject to policies concerning the signing of an acknowledgment of receipt of products. If you are away from where you asked to deliver your order, it is your responsibility to recover the products.

2.5.7 No delivery will be made to a PO Box.

2.5.8 must have received the full payment for your products that must be delivered to you prior to delivery.

2.6 Liability

2.6.1 In the event of responsability to you may be successfull, it will be limited to an amount of money equivalent to the price you paid for the products.

2.6.2 Notwithstanding the foregoing, nothing in this section shall be construed to limit any right you may have as a consumer under either the laws of public order that may be applicable in your case.

2.7 Cancellation order

Pressing the '' Checkout now ! '' button, the customer accepts the terms and conditions. The cancellation of an order result in the application of penalties equal to 8% of the order value including shipping costs and taxes to cover the transaction costs incurred by the use of secure payment gateway . The order cancellation must be made in writing to the email address later than three hours after placing the order.

2.8 Act of God will not be liable for breach, in whole or in part, of one or another of its obligations to you, nor for damages or losses you may suffer, if the breach, damages, losses resulting from an act of God or circumstances beyong its control.

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